Shopify Inbox , 4,323 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing real-time customer communication, leading to improved service and increased sales. They value its seamless Shopify integration, mobile functionality, and direct chat product links. The Quick Replies and automated responses are praised for saving time. However, some merchants seek more customization, advanced features like AI integration, proactive messaging, and improved reporting. The app's reliability and Shopify's support are highly valued.
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j'ai utilisé cette application et elle est bonne . elle me permet d'avoir des avis des mes client et d'échanger mieux avec eux . mais j'aimerai savoir si il n'y a pas l'application mobile ?
it is really helpful for customers if you are there to answer for them. However i have noticed a delay in getting notifications when i am on the road. that might be the internet provider. also i am really frustrated with people contacting for "marketing" from overseas, and somebody did that last night at 3am from india. They did not get a friendly response from me. I wish I could block people. i told the guy the chat box was for customers, deleted him as a customer, and 5 minutes later he signed up again to give me sales pitch. maddening.
Hey, there. Thank you for taking the time and writing this review. We're glad to hear that you find our app helpful for answering customer questions. While the delay with the notifications may be due to the latency of internet providers, we can see the importance of being able to block certain customers. With that said, we'd be happy to share this feedback with our development team. Cheers! -Elias, Shopify Support
Great for managing customer concerns. Could be integrated a little more seamlessly into the Shopify page
Thank you for your review. We'd love to hear more about how the app could be improved for you - feel free to contact our support team any time with more specific details, and they can fill out a feature request for our developers to consider. Cheers! - Brie, Shopify Support
Customers can't send pictures to us, I don't know when this function will be added, it's too inconvenient
Thank you for writing your review and for taking the time to share your feedback with us here. I can see why this would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
I like the idea, to get everything into the backend of the webshop, but it lacks a few things. I does not pull old messages in from messenger only new, and not new messages written from outside inbox, this means that if you have made contact with a customer for a competetion etc, you cannot see the conversation in inbox, before the customer answers :-(. Alså more providers like zendesk, freshworks and soho, could be nice to be integrated into this, or maybe even go all the way, and let the system handle a custom email address, so that all written customer service could be handled in this system. It does not seem like the integration part has been delt with since the start of this project. An email channel with custom email, would solve quite a bit..
Hey, there. Thank you so much for taking the time and sharing this feedback. We appreciate the additional context about being able to pull old messages, integrating with CRM systems, and having your own custom email address, and we'd be happy to pass these suggestions along to our development team for future considerations. Thanks again! -Elias, Shopify Support
I use this app to interact with customers. I like that it provides away to use quick responses. I do not like that I can not tell if it active. Meaning, my store says that I can not use another because of this one although I have followed all of the steps. It would be better if their was a active button that made it immediately available.
The app could be more intuitive, I am having to use it since it will now have to replace KIT. WHICH SUCKS!! But overall it's okay.
Hello LUXURIOUS BASICS, thanks for your review and feedback!
It is unfortunate that Kit is retiring from Shopify Ping as of March 31, 2021. However, since you are based in an SMS supported region for Kit, you can continue to use the app until August 31. 2021. Here is a Help Center article (https://help.shopify.com/en/manual/ping/kit/setting-up/#changing-from-shopify-ping-to-sms-messaging) as well as a short video (https://vimeo.com/518189718) on how you will switch your communication method for Kit from Shopify Ping to SMS.
As for Shopify Chat, it is a conversational commerce tool that will hopefully aid in turning conversations into conversions. Here is an article to help guide you on how to optimize chats conversations.(https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store).
Finally, please ensure that your Shopify Ping app is up to date so that you have the best experience with the app and Shopify Chat. https://www.shopify.com/ping
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Decrease the speed of the shop. Analytic tools like Google tell me to delete this app ! I do no find any trick to speed up the shop without deleting the app
I like it but it could be so much better. Here are some ideas that I think should be implemented. ~Custom product listing straight from the message
~Be able to copy and paste snapshots straight to message without having to save and upload a "photo"
~the ability to save frequently used saved replies. It would be nice if we could have 20+ options.
~If the customer has purchased from me before, it would be nice to have all the previous sales and message information on the side of the page. Can you tell that I came from Etsy? lol
Hi there. Thank you so much for your great review and for providing us with this feedback. We do offer the option to save replies, you can configure your saved replies in the Inbox admin. There should not be a limit on the number of saved replies you can have. You can also reply with your "Quick Replies" at ShopifyInbox.com (https://bit.ly/30x02Z4) or through the mobile app.
As for your other suggestions, these are great ideas and I have gone ahead and submitted them to our developers for future consideration. Thanks again! Marty, Shopify Support.
It is a very simple and nice app. But why can I not remove this "Can I get an update on my order status?" Thats a standard question and everyone can see the standard question. The app is not very useful with this question. I can see that many are asking about this.
Hey, there. Thank you for taking the time and writing this review. While the "Can I get an update on my order status?" is always there for the customers, it doesn't count towards the 4 active FAQs. Nevertheless, we can see how this question isn't very useful for some stores, and we'd be happy to pass this feedback to our teams. Cheers! -Elias, Shopify Support