Reviews (5,981)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.

March 13, 2024

i like it .. people ask interesting questions and it feels like a step towards personal interactions.

Red Moon Herbs
United States
About 1 year using the app
March 25, 2024

Great App to use!

nevsher lior boutique
United States
Almost 2 years using the app
June 2, 2024

satistfies with this app.

IDO STORE
Portugal
11 months using the app
January 26, 2024

very good

YURDA
Netherlands
Over 2 years using the app
May 2, 2024

is good and easy to use

Epic Mickey Design
Australia
5 months using the app
March 26, 2024

Mi trovo molto bene, da un valore aggiunto al nostro e-shop. Facile e intuitivo da usare

Ethical Grace
Italy
About 2 months using the app
February 27, 2024

Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy

Voyageprint
United States
11 days using the app
Shopify replied March 8, 2024

Hey, there. Thank you for taking the time to leave a review! The Shopify Inbox app is designed to work across most themes - however if you are seeing a specific issue on a theme, your best bet would be to first reach out to the theme developers to see if there's any issues on their side: https://shopify.link/7MJw. After that, feel free to contact our own team and we'd be happy to take a closer look: https://shopify.link/WJna. -Rick, Shopify Support

August 17, 2024

Seria excelente poder agregar redes sociales para responder a nuestros seguidores con los mismos datos de nuestra tienda

Librería y Papelería Futuro
Colombia
2 days using the app
May 9, 2024

ottimo davvero per i rapporti con i clienti

Outlet Parfums Store
Italy
7 months using the app
February 4, 2024

Essential to our business!

Vintage Instruments Co.
United States
6 months using the app