Reviews (4,701)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer interactions directly from the Shopify admin, noting its user-friendly interface and seamless integration. Its AI-driven features, like automated responses and text suggestions, save time and boost communication efficiency. The app is free, includes advanced chat features, and supports mobile accessibility with real-time notifications, which helps increase sales and conversion rates by managing customer interactions effectively.

February 15, 2025

This app keeps me posted with immediate questions and responses. My customers love it.

Tauntus Inc. Greek Store
United States
About 3 years using the app
March 22, 2025

Amazing! The tires I purchased were shipped very fast. The tires fit perfect.

Fabulous Tires
United States
About 1 year using the app
May 7, 2025

Yes, we love to use the Shopify Inbox.

Kicklo
United States
Over 1 year using the app
October 30, 2024

I love this app. The ability to respond to customers quickly makes a significant difference. It is very user-friendly, and I highly recommend it to anyone looking to provide a better service to their clients.

Cleansmart
New Zealand
Over 3 years using the app
April 22, 2025

works as it should. no issues

OX Fitness
United Kingdom
Over 1 year using the app
July 5, 2025

Works good mostly only issue is that every time a customer sends a reply it shows up as a separate email rather than just in the same thread wich is kind of bad

JB Holstermods
United States
November 27, 2024

The app works really well, I can answer via desktop or mobile to help customers with any questions, it has helped to secure purchases that may otherwise have been lost.

Sparks Theatrical Lighting Supermarket
United Kingdom
About 5 years using the app
May 30, 2025

Great so far !

Modern Studio
United States
Over 3 years using the app
June 19, 2025

Simple and the Ai works well.

AudiGear.com
United States
3 months using the app
June 21, 2025

It is a very reliable app.

AFPIShop
Australia
Over 5 years using the app