Reviews (6,090)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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This app is very easy to use, & I really like how I get notifications sent right to my email when I have unanswered messages. Also very convenient that all the messages from all my sales channels go here.
Me gusta mucho, es bastante rapido responder si la descargas en el celular. Practica y con opciones para clasificar a los clientes
Allows for more efficient communication with customers on various platforms. Convenient to have everything in one place.
I like the simplicity and it is so much easier to use than most of the other products out there. However, in it's simplicity, there are things- simple things, that would really help us out, like a search function. I just got some items back in stock (and I do have an app to alert back in stock sign ups) but it would be nice to message those customers who had asked and who may not have signed up for an alert. I also would love MORE automatic responses. Just 2 or 3 more would be great. But beyond that, I am really liking it.
Hey, there! Thanks so much for taking the time to leave your feedback here. I can definitely see how these additions would be of use in the app. I've gone ahead and passed your feedback onto our developers for future consideration. Cheers! - Brie, Shopify Support
It's great to have the opportunity to be close to your customers at anytime and be able to guide and help.
Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.
Great tool for customers to get answers quickly. Quick answers are a great addition and we've noticed how much customers appreciate an instant response. Easy to use and the mobile app works great. Would like to see it tag customer orders in Shopify.
The experience is good, although sometimes I will miss some information because the page does not refresh
Love it
I love using this app to get notified or communicate with customers effectively. THANK YOU Shopify inbox!