Reviews (5,557)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing sales and improving customer service. Key features include "Quick Replies" for faster response times, seamless Shopify integration, and access to customer details like cart items and order history for personalized service. The app also offers automated responses and mobile functionality, allowing for effective management of interactions on-the-go. Merchants appreciate the reliable, user-friendly interface with real-time notifications that ensure timely responses, and the supportive Shopify team that helps maximize app usage.

August 31, 2024

Great feature for staying connected to customers.

Bubbly Moon Naturals
United States
7 months using the app
September 2, 2024

Great experience.

Hiro Health
United States
About 3 years using the app
June 6, 2024

Since I began using Shopify for our e-commerce needs, I have found the platform to be exceptionally user-friendly and efficient. The intuitive interface and extensive features have made managing our online store both straightforward and enjoyable.

pronk.in
India
Over 2 years using the app
July 7, 2024

It works fine on my system lately. No issues. Simple and effective.

GilGeo Cycling Distribution
Canada
3 months using the app
August 14, 2024

muy buena solo que a veces se cierra la sesion y no me doy cuenta y no veo los mensajes, pero funciona muy bien, es buena alternativa para comunicarte con el cliente

UMX Refacciones
Mexico
Over 1 year using the app
July 30, 2024

We use Shopify inbox daily. We love it and it has helped us grow as a company and connect with our customers.

USA Med Bed
United States
About 2 months using the app
May 28, 2024

it works. it doesn't cost anything. I'm sure others have more features but that's not what I need....I just want people to be able to message and ask a question, maybe get a FAQ or two

Form Function Form
United States
Over 2 years using the app
July 21, 2024

It makes it easier for me to reply to emails concerning my store as quickly as possible.

Always and Forever
United States
20 days using the app
August 18, 2024

Impressive and quick response, it boost my sales and helps a lot.

Wattcycle-US
Hong Kong SAR
12 months using the app
July 23, 2024

We use Shopify Inbox extensively and it usually leads to sales!

Habitat Oakland ReStores
United States
About 3 years using the app