Reviews (5,940)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.

Edited October 25, 2024

Shopify inbox is an amazing way to connect with my customers and its so easy, its like having a assistant on hand. Thankh you from the staff at Bolden Boutique!

Bolden Boutique LLC
United States
Over 1 year using the app
January 10, 2025

Great for chatting to potential sales customers. More features including translation would be great...

Wave Connect
United Kingdom
About 1 month using the app
October 9, 2024

All good, we have been using this app on J30.co.uk for about a month and works well

J30 Discount Furniture
United Kingdom
About 1 month using the app
October 15, 2024

It's wonderful! I have a long way to go to get my business really successful but Shopify is clear and understandable for this 70 year old lady. The Inbox works well

SenSii
South Africa
20 days using the app
January 6, 2025

This has been a great addition to our business!

SARDA™
United States
18 days using the app
October 10, 2024

allow me to stay in touch with my customer or business contact

JK Creation Finds
United States
3 months using the app
December 31, 2024

can't get any users to be able to chat on this except for myself. poor interface.

Epilaser
United States
3 months using the app
October 25, 2024

Simple and easy to use

SnoreMeds Stop Snoring Solutions
South Africa
About 3 years using the app
September 8, 2024

The Shopify Inbox apps is a great way to communicate with our potential and existing customers.

wispzone.com
United States
Almost 2 years using the app
November 19, 2024

works amazing

James Leather
United States
Over 1 year using the app