Reviews (4,731)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication, seamless integration, and mobile convenience. They value the "Quick Replies" feature for efficient customer service and the ability to offer products or discounts directly through chat. The automated responses and instant answers are seen as time-saving tools. Merchants also commend the app's ability to consolidate customer interactions, provide customer behavior insights, and prioritize conversations. The feature to send tracking updates and responses to missed chats directly to customers is also beneficial. The app is praised for enhancing customer service, improving sales, and providing a user-friendly interface.

June 27, 2022

je ne trouve plus le lien sur la pannel admin pour acceder a shopify inbox ? Depuis le nouveau lifting ila disparu et introuvable dans les onglets

drawinside
France
3 months using the app
March 1, 2022

This application is bare bones and desperately needs more interaction options such as requiring a phone number and/or spam detection.

Nokel Technology
Australia
3 months using the app
Shopify replied March 17, 2022

Thank you for taking the time and sharing the suggestions! We can see how having more interaction options, the ability to capture phone numbers, and spam detection can be useful features for our merchants and we'd be happy to pass this along to our development team. Thanks again! -Elias, Shopify Support

February 1, 2021

I love this app. It's great that I can chat using the app and my customers receive messages as texts once they are offline. I would give this 5 stars if I could change the prompts. "Check order status" is not relevant to my customers and confuses them. Pls change the coding to allow shop owners to add different conversation starters.

Plant Gather
Canada
3 months using the app
Shopify replied February 10, 2021

Hello Plant Gather, thank you for your thoughtful review and feedback!

I'm so glad that you are loving the app so far! And, find it convenient to communicate with customers. Being able to enable/disable the automated order look-up feature along with adding additional automated flows is a great suggestion! I will be sharing this feedback with our Developers.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Thanks again,
Ruby C.
Senior Support Specialist - Ping

August 24, 2019

Just ok. Needs significant more customizations options. Logos, branding, custom messages, FB messenger support.

Akomi Wellness
Canada
3 months using the app
June 6, 2022

no support for language translation. what a fluke. other than that quite good
no workflow on top of a default FAQ.

Morena
Israel
2 months using the app
Shopify replied July 1, 2022

Hello. Thank you so much for writing to us and sharing your experience. It is very helpful to know how users prefer to work with our app, and I've made sure to pass your feedback along. -Olivia, Shopify Support

January 11, 2023

Prós: Gratuito, fácil instalação, simplicidade e direto ao ponto.

Contras: Limitação de personalização. Apenas troca de cor geral, não é possível trocar estilo de fonte ou outras alterações de CSS.

Rabbitec
Brazil
2 months using the app
December 23, 2022

Nice, simple chat app, but lacks crucial features. It's extremely lacking in being able to receive emails, which is what we thought an "inbox" would automatically include, like a native email inbox similar to Pipedrive. The web app UI fonts are a bit large to read. Also, would be nice to have a settings toggle to turn off collecting people's name and email as a requirement to initiate the chat. That should be optional in our new privacy era we live in.

Wildlife Tree
United States
2 months using the app
Shopify replied February 27, 2023

Hi, there. Thank you for sharing your feedback with us. We appreciate your business needs and hope to better our services going forward. As such, I have shared this with our product development team for consideration. -Olivia, Shopify Support

August 24, 2022

Needs to be able to send and receive sms and mms messages to compete with other ecommerce platforms.

Naturali Home
United States
About 2 months using the app
Shopify replied September 7, 2022

We appreciate you taking the time to write your review and let us know how you feel Shopify Inbox could be improved. I'll be sure to pass your feedback onto our development team. Thank you for reaching out. -Victor

September 4, 2022

The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.

Ms. Chu Soap & Beaut
Hong Kong SAR
About 2 months using the app
Shopify replied September 26, 2022

Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox.

This is something I'd like to help you with, so please send an email addressed to Victor to inbox@shopify.com. I'll look out for your email and will get back in touch so that we can troubleshoot this issue there. -Victor, Shopify Inbox

February 26, 2022

I like the app the only thing that made me give it three stars is everytime i log in it state we were unable to authenticate you you must confirm your account before logging in. So fustrating.

Mad Dog Fabrics
Canada
About 1 month using the app
Shopify replied March 16, 2022

Hey, there. Thanks for reaching out about this; I'm sorry to hear that you're having trouble logging into the app. There are a number of reasons that you may be receiving this error - I'd recommend double checking that both your app and your device are on their most recent update, and that you're logging in using the same credentials that you use to access your Shopify Admin. If all of this is correct, please contact our live Support team who can look into this further for you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support