Reviews (4,717)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer interactions directly from the Shopify admin, noting its user-friendly interface and seamless integration. Its AI-driven features, like automated responses and text suggestions, save time and boost communication efficiency. The app is free, includes advanced chat features, and supports mobile accessibility with real-time notifications, which helps increase sales and conversion rates by managing customer interactions effectively.

January 24, 2025

Works as I need it to. It's actually my preferred way to communicate with customers.

Dune Goons
United States
Over 2 years using the app
November 27, 2024

Shopify Inbox is incredibly effective! It makes managing customer inquiries seamless, boosting response time and satisfaction. The integration is smooth, and it keeps all conversations in one place. Highly recommend!

Baltic Secret
Estonia
Over 1 year using the app
December 27, 2024

I am a beginner and I have had this store for a number of years with someone else controlling the platform and I am getting around in this app which seems to be user friendly! I know l have much to learn however I am INSPIRED by my experience so far!

Biostrand
United States
Over 2 years using the app
May 13, 2025

awesome

The Cranberry Creek
United States
Almost 3 years using the app
October 22, 2024

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.

Seaside Candle Company
United States
Almost 4 years using the app
February 27, 2025

Very intuitive, makes a big difference to our store.

Floragy
United Kingdom
Over 4 years using the app
April 15, 2025

Extremely intuitive - like, mind-blowing. I use various AI platforms frequently and this was impressive.

The Orange Habit
United States
3 months using the app
January 6, 2025

It's really easy and fast to check all the customer info in the profile bar next to the live chat so you don't have to let the chat to manage the orders

NILO
United States
About 2 months using the app
August 1, 2024

A great way to touch base with customers who have a question before checkout, while they are still in the process. Sometimes the questions are things that they could have just figured out on their own by looking first (ie is it in stock? where are you located? do you have xxx?), but if they need their hand held, this is a good app.

Crafted Decor
Canada
9 months using the app
August 1, 2024

Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. This is all we needed and it works great for our seasonal business.

The Alaska Frontier
United States
Over 2 years using the app