Reviews (4,706)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales through its effective live chat features that often lead to conversions. They appreciate its seamless integration with Shopify, automated responses, and AI-generated suggestions that enhance communication efficiency. The clean and intuitive interface facilitates real-time customer interactions directly from the admin dashboard. Additional benefits include syncing chat history with orders and a reliable notification system for timely responses.

May 18, 2025

Really good to use :)

Bakeworks
New Zealand
8 months using the app
June 24, 2025

Great experience!

Haven Lux
Portugal
About 1 year using the app
Edited June 20, 2025

I makes customer communication really easy and everything - the inbox and chat are in one place! Out of hours I can see notifications on my phone and respond if urgent. I have recently used the search chat feature which helped me to identify and contact customers who had been waiting for my new stocks of witch hazel to arrive. I like the information which is display in the chat area to let me know whether it is a new customer, or the spend etc. This context is really useful.

Natural Spa Supplies
United Kingdom
Over 1 year using the app
May 26, 2025

Quite helpful

WHD Parts
Canada
Almost 4 years using the app
December 7, 2024

I love this app it has been a big help with communicating and a reassurance factor with my customers. gives a more personal shopping experience.

URHER
United States
Over 1 year using the app
March 26, 2025

I would definitely recommend this app to Shopify users, its easy to use and the AI seemlessly answers for you if you're not online.

Gilnokie
South Africa
About 1 year using the app
July 8, 2025

Very easy to use!

FridgeParts.com
Australia
7 months using the app
January 24, 2025

Works as I need it to. It's actually my preferred way to communicate with customers.

Dune Goons
United States
Over 2 years using the app
November 27, 2024

Shopify Inbox is incredibly effective! It makes managing customer inquiries seamless, boosting response time and satisfaction. The integration is smooth, and it keeps all conversations in one place. Highly recommend!

Baltic Secret
Estonia
Over 1 year using the app
July 9, 2025

GOOD

Venfield
India
About 4 years using the app