Reviews (5,557)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing sales and improving customer service. Key features include "Quick Replies" for faster response times, seamless Shopify integration, and access to customer details like cart items and order history for personalized service. The app also offers automated responses and mobile functionality, allowing for effective management of interactions on-the-go. Merchants appreciate the reliable, user-friendly interface with real-time notifications that ensure timely responses, and the supportive Shopify team that helps maximize app usage.

July 19, 2024

Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!

Depot Eshop
United States
About 2 years using the app
July 25, 2024

easy to use!

VXN Lab CBD Skincare (formerly Color Up CBD)
United States
Over 1 year using the app
August 18, 2024

Very nice, clear and easy to use app. :)

Michellesketch
Poland
5 months using the app
August 20, 2024

it is very useful but if they give the edit option that will be very useful

Martin Pacemaker
India
4 months using the app
July 27, 2024

sin duda

Zapateria CORRECAMINOS_Foryou
Spain
About 1 year using the app
August 8, 2024

You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.

The Online Store
United States
7 months using the app
Shopify replied August 14, 2024

Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support

August 12, 2024

Best app ever

Faith & You
India
6 months using the app
July 22, 2024

I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.

Leadership Books
United States
Over 1 year using the app
July 21, 2024

Very Convenient

NEOTECH
United Arab Emirates
Over 1 year using the app
August 1, 2024

A great way to touch base with customers who have a question before checkout, while they are still in the process. Sometimes the questions are things that they could have just figured out on their own by looking first (ie is it in stock? where are you located? do you have xxx?), but if they need their hand held, this is a good app.

Crafted Decor
Canada
9 months using the app