Reviews (5,730)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

Edited April 3, 2024

In overall, it is a good app, with smooth integration on a phone, which is crucial. But I miss one key feature:
The fact that it doesn't integrate with the contact itself, and so that you have the history of the chat in the contact for all to see, is a mystery to me.

couverturepiscine
France
3 months using the app
June 24, 2024

good

fullshopping
United Kingdom
3 months using the app
May 1, 2024

I would recommend a Shopify Inbox for Shopify Store

KJ Paula Gift Baskets | Boston MA
United States
Over 1 year using the app
July 15, 2024

Bien, no me ha costado mucho configurarla

PARAFARMACIA SHOP
Spain
9 days using the app
June 20, 2024

Excelente trato Y comunicación, He Conseguido Lo Que Estaba Buscando a Muy Buenos Precios,

LucarFashion
Venezuela
About 1 month using the app
January 26, 2024

Its very good, i wish i can engage with the customer while they are browsing before they leave the site or message Sumstuff4u with questions so that we might help guide them to a purchase.

SUMSTUFF4U
United States
4 months using the app
March 26, 2024

I like it, I wish it was in a noticeable position or brighter so I would notice the message to me sooner.

LaBron Perfume
United States
Over 2 years using the app
July 21, 2024

日本語入力の改行がおかしい

Grumpy Bike Shop
Japan
5 months using the app
April 12, 2024

I do like the way we can teach the Inbox how and what to respond in some situations.

Uniquely Thai Lao TV
United States
10 months using the app
January 31, 2024

I used the Shopify inbox for a while and I can say that it is very helpful and achieves the aim of it for anyone who uses it.

Unique Occasion
Canada
7 months using the app