Reviews (5,500)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service and boosting sales through efficient communication tools. Key features like "Quick Replies" and automated responses are praised for reducing response times and improving customer interactions. The ability to view customer details such as cart contents and order history helps provide personalized service. Its seamless integration with Shopify and availability as a mobile app allow for convenient management of customer interactions from anywhere. Merchants appreciate the user-friendly setup, reliable performance, and supportive customer service team.
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No funciona, es una app inutil!!!!
I tried to install this app and then discovered it was only for ios and required an Apple app even on my side. Really sad to not be able to use this Shopify product for my business. I was quite excited when I first saw it was available.
Hello Ruthie's Rack,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants!
Best,
Ellen
The App doesn't work for users in Europe, because the chat button physically collides with the buttons of Shopify's Customer Privacy Banner (mandatory for EU shops) which renders it useless. There should be an option which allows to create a vertical offset in order to place it at a working position.
Also, when changing the language the button won't resize and displays a chopped off text.
Hello MIRAI, Thank you for your honest review and detailed feedback!
We take your feedback regarding button placement seriously and I will be sharing this with our Development team. In regards to the cut off text when displaying the button in another language, I will follow up with a direct email to you and see if we can work together on this issue.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.
Hi Nice Things by Helena,
I'm sorry to hear you're not having a good experience with Shopify Chat currently.
Shopify Chat's button text will automatically translate to whatever language your Shopify theme is set to.
I'm going to reach out to you via email personally to go over the steps on how to translate your theme should you so wish.
Take care,
Ellis from Ping and Kit Support.
not working for out company, app won't let you exit on mobile or go back to the main page with the insane questions
Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Terrible application...It's was not possible to uninstall it at all ... I never seen so terrible application....I should connect with shopify support....
Hello MAMAVIPSHOP,
Sorry to hear that you are frustrated with Shopify Chat.
Shopify Chat is a sales channel. To remove a sales channel in your Admin go to Settings > Sales Channels, and click the trash can beside the sales channel that you want to remove.
Best,
Ellen
I'm not exactly sure why iOS users are getting superior products. Do their plans cost more? Android users account for the majority of mobile users. This has been a service all sellers have been asking for. It should have been rolled out on desktop first as this service would then be available to everyone. Even though this error in judgement did happen, isolating many subscribers from this services... Why has it not yet been rolled out, at the very least, on desktop for everyone to use?
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.
No way to know when your customers have send messages to you other than following the chat monitor all the time. No idea how to uninstall either, doesn't show in the aps.
Hello Wølmark Finland, thank you for your feedback. The app on your phone and desktop versions will make a sound notifying you of a new message.
Uninstalling is via your Settings > Sales channel, but I am going to send you a private email and we can work together on this. Talk soon!
Best regards,
Veronica N.
Senior Support Specialist - Ping