Shopify Inbox , 4,335 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing customer service and boosting sales with features like real-time support, "Quick Replies", and customer detail provision. Its seamless integration with Shopify, mobile convenience, and email response option for missed chats are appreciated. The app's affordability and minimal technical issues are beneficial for small businesses. Merchants also commend the ability to offer products or discounts during chats, customize autoresponders, and gain insights into customer inquiries and shopping patterns. The support team is praised for their exceptional assistance.
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This has been operational for a couple of months with us now, it does everything we expected and hoped it would do. It seamlessly integrates with our web site in an obvious yet subtle way. It has helped us engage with customers very simply and effectively.
I guess my only gripe would be, why is it not included as a standard feature of the Shopify platform? As such I wish we had been aware of it much earlier.
There is one annoying problem we'd love Shopify Inbox to fix. When a customer starts a chat with you, Shopify Inbox detects their location and lists it under their name at the top of the chat. eg. (United Kingdom).
However, there is no way you can search for that information in Shopify. As an example we had a lot of customers from (United States) contact us and ask when we would be open in USA. Once we were open in USA we went to create a customer segment of all those US enquiries but weren't able to. There is a Search box in Shopify Inbox but it only searches what you or the customer have written in the chat. It doesn't find other customer details like their location.
Surely this would be an easy fix? If so, when Shopify Inbox automatically creates a customer card for Chat customers, capture their location too please!!
Easy, fast and integrates perfectly. You can see their cart and location, but you cannot instigate conversations. I would recommend.
Pratique, efficace, avec notifications, permet une réactivité certaine !
Good tool to chat to customers. I wish there was better spam blocking and filtering of people offering marketing services—super irritating. Otherwise, great.
For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below.
- To reply to customer messages: ‘Customers’ permissions
- To send product pages in chats: ‘Products’ permissions
- To send discount codes in chats: ‘Discounts’ permissions
- To send draft orders in chats: ‘Draft Orders’ permissions
If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
it makes it easy to get to clients and get info and also better educate them throughout their shopping.
It's a great app, however it needs one feature. The ability to download a conversation in the rare case you get a chargeback possibly as a PDF
I would give it a 5 star but I just started using it. I need to try it out a little longer to decide if it deserves that extra star. As of right now it is work pretty good
Na primeira não vi a mensagem do cliente, aí atrasei a resposta!