Reviews (6,009)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.
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Genius! Being able to immediately answer someone's question (and then see that they subsequently purchased) because you are able to help them by answering and understanding any questions they had in real-time.
It's class!
Very useful app. Please add a feature to mark multiple conversations as complete at the same time. Keep it up.
Great for responding to customer queries and staying on top of sales opportunities.
Great app. Game changer for us and our customers.
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Easily links client profiles to chats, allowing our team members instant access to orer history and cart contents. This saves a countless amount of time and allows us to provide customized service to new and existing clients!
The Shopify Inbox helps me to communicate with my customers - and has helped to turn visitors into customers. It's an easy way to answer questions and send additional info. Love it!
Top !
i love the site but need more understanding why customers not buying but lots of traffic on website.
Hello My Sexy Black Boutique, Thank you for the five-star review!
So glad that you love the app so far. Shopify Chat is a great tool that can help in converting traffic. Here is a great article on the Shopify Blog on how to make the most out of our chat feature: https://www.shopify.ca/blog/shopify-chat.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping