Reviews (5,764)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication capabilities, enhancing customer service and engagement. Its seamless integration with Shopify, user-friendly interface, quick replies, automated responses, and direct product offerings through chat boost efficiency and sales. The mobile app and multi-device support allow for on-the-go management. Customization options and spam detection are also appreciated for creating a personalized and secure user experience.

August 30, 2023

excelente!!!
puedo interactuar con mis clientes, y enviarles descuentos, presentarles productos, esta aplicación me da la información y ubicación del clientes, muy eficiente.

My Faithbook Store
United States
About 3 years using the app
August 9, 2022

Uso esta aplicación para responder de forma más rápida y correcta a mis clientes para que tengan una mejor experiencia de compra.

Central Store
Mexico
About 3 years using the app
October 18, 2023

otima

CASA BARLO
Brazil
Almost 3 years using the app
September 27, 2022

Great integration and this app gives me a great way to chat real-time with customers and prospects alike.

KLIQ Music Gear
United States
Almost 3 years using the app
October 31, 2023

Very helpful and customers love it!

casabelladecor.net
United States
Almost 3 years using the app
April 23, 2022

It is great. I can chat with my customer at any time. It is in real-time. Customers appreciate the instant feedback. I highly recommended this as a part of your business.

Miracles and Blessings Cake Company
United States
Almost 3 years using the app
September 15, 2022

i like it so much , it makes it easier to communicate with my clients as it is so easy to respond immediately .

Talisman Perfume Oils®
Canada
Almost 3 years using the app
December 14, 2023

Çok iyi

CofiCup
United Kingdom
About 2 months using the app
August 21, 2022

Facilidad de comunicacion con los clientes y acceso a la tienda...una excelente herramienta para potenciar las ventas

Mi Sabor a Colombia
United States
Almost 3 years using the app
May 12, 2022

Shopify Inbox is fantastic and easy to use. It's been really great to be able to have a customer service app for free and have a place where customers can get answers and we can track messages in case someone needs more info that automations we have setup can answer. We're a small operation, so this allows us to not miss out on requests and help answer questions without have to check in to each channel we're selling through - especially Facebook and Instagram where we get the bulk of our sales and inquiries.

DC Concerts
United States
Almost 3 years using the app