Reviews (6,010)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.

Edited June 26, 2024

The app is simple and hasslefree. It seems to work extremely well and doesn't really have any shortcomings. We are looking at some form of integration with an AI system but it's early days yet but clearly we can see the potential is there although we assume that shop I will probably probably enhance its capabilities in this area over time. It certainly simple for the staff to use as it currently is to discuss issues with customers and also to upload attachments and instruction sheets.

MWC - Military Watch Company
Ireland
Over 3 years using the app
December 6, 2023

Fa il suo dovere! Andrebbe ottimizzata meglio come spazi.

Gran Pasticceria Barbera
Italy
Over 3 years using the app
August 8, 2022

This app works as outlined, simply to use and easy to set up. I would highly recommend it. No issues or hiccups.

Modern Match Lingerie
Canada
Over 3 years using the app
December 15, 2023

increible para solventar dudas a clientes

Urban Fashion Tenerife Online
Spain
Over 3 years using the app
Edited June 10, 2024

I'm thoroughly impressed by the utility of this app. Its user-friendly interface makes navigation a breeze, significantly enhancing my communication with potential customers. I highly recommend it for its ability to boost customer satisfaction and drive sales.

Pelvic Pain Solutions
United States
Over 3 years using the app
September 15, 2023

This app is extremely helpful and as a result I haved closed some sales that would have otherwise disappeared into the abyss. An essential tool to speak with legitimate customers and I highly recommend it.
The only problem I have is much the same as the previous comment. Although I block them NIGERIA is a massive problem on this app. I Often get hit with "so called shopify agents from nigeria trying to solicit business, who have very thick skins and do not take no for an answer no matter how disinterested or unfriendly your response is- in other words scam artists" who badger me from dusk to dawn multiple times a day. I have been driven to responses that are not usually part of my vocabulary. I do appreciate the ability to block them as they pop up but it does not take away the frustration of having to deal with them.

BELLADONNA
South Africa
Over 3 years using the app
November 18, 2023

Does everything I need. Would highly recommend.

Gizzy Gifts And More
New Zealand
Over 3 years using the app
January 16, 2024

This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.

The mobile app is fantastic as well.

The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.

Clearsource
United States
Over 3 years using the app
March 3, 2022

Todo perfecto. Estamos muy contentos con la aplicación. Nos ayuda a resolver dudas directas de nuestros clientes.

Forn Pastisseria l'Arnadí
Spain
Over 3 years using the app
November 20, 2023

Sehr gute App!

MeineMarine
Germany
Over 3 years using the app