Reviews (5,765)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication capabilities, enhancing customer service and engagement. Its seamless integration with Shopify, user-friendly interface, quick replies, automated responses, and direct product offerings through chat boost efficiency and sales. The mobile app and multi-device support allow for on-the-go management. Customization options and spam detection are also appreciated for creating a personalized and secure user experience.

July 19, 2022

Works well. We can definitely better manage communication with our customers. I would rather this be integrated within the same shopify app and not a separate app but that's just an additional improvement

TERRASANA
Colombia
Over 2 years using the app
December 10, 2023

Şuanlık bir problem gözükmüyor. Temiz ve kullanışlı bir uygulama.

Joka Ben
Türkiye
About 5 hours using the app
February 3, 2023

Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.

Nutrition Education Store
United States
Over 2 years using the app
March 29, 2022

I used this app it helped me effectively communicate with my client's potential and current! I have resulted in better customer service with this app.

creativeEDGE-stl
United States
Over 2 years using the app
April 23, 2022

This is a great way to stay connected with customers. It has been a very regular tool we have come to rely on.

Handful
United States
Over 2 years using the app
October 1, 2022

its very good ' easy to understand and use ' fast loading and interactive app very very good i would recommend it

isobougie
United States
Over 2 years using the app
March 18, 2021

Easy to setup. Good features with modern interface styling. Fitted the requirements precisely straight out of the box. Thanks

Prime Pets
Australia
Over 2 years using the app
Shopify replied March 22, 2021

Hi Prime Pets, thank you for amazing five star review!

I'm thrilled to hear that the Shopify Chat app was exactly what you were looking for. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

All the best in your future success!

Thanks,

Ruby C.
Senior Support Specialist - Ping

November 29, 2023

¡Excelente!

zapallito.cl
Chile
Over 2 years using the app
April 21, 2022

This app has helped me reach the pinnacle of customer service. It has also helped me help answer customers questions whilst they are checkout to seal the deal.

Fabriques
United Kingdom
Over 2 years using the app
November 26, 2023

Excellent app. Stopped using paid apps as this was so easy to use and had all the features we required and is free. Recommend you try it for your business too. MLx

Magnolia Lane
Australia
Over 2 years using the app