Reviews (6,010)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.
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We needed a simple chat plugin that was easy to onboard and Shopify Inbox met those needs perfectly. It was easy to onboard and customize and it being a free app for us to try live chat with was also a big selling feature. We do miss the integration with messenger though!
Helpful to get instant access to customers via the phone app if I am away from my desk. Helps close sales more quickly. A+
My customers like to engage with me through the chat!
The app has come a long way. Search is new which is good. Just the labels or tags would be great.
We might be far away but an integration into WhatsApp would be revolutionary.
AI is going good
Thank you for taking the time and sharing these suggestions! We understand that having group/team chats, color labels, and more appearance customizations is important to you, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
This app is very helpful for small business owners who is just starting like me. It connects to your apple account that you can communicate with your customer with a professional logo
I love how easy it is to use.
I like this app because it creates direct communications with customers which is always good. It's a quick and easy way to answer customer questions.
Excelente aplicación para gestionar clientes que visitan tu web, aunque se extraña las integraciones con otros servicios de mensajería como Instagram o Whatsapp.
Muy recomendable ademas, puesto que permite cerrar ventas a través del chat dado la integración nativa con shopify y todo tu inventario.
Makes my life so much easier. I love having all my messages in on place and well organized. Big bonus alos goes to the possibility of sending product links or discounts directly from the app.
super bien merci ..................................................................................!