Reviews (6,010)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.

October 17, 2022

Makes my life so much easier. I love having all my messages in on place and well organized. Big bonus alos goes to the possibility of sending product links or discounts directly from the app.

Planner boutique
Croatia
About 3 years using the app
July 14, 2022

super bien merci ..................................................................................!

La Porte Des Secrets
Switzerland
About 3 years using the app
October 17, 2022

Very impressed with Shopify Inbox so far. I installed a couple of days ago and we've just had the 1st chat session which turned into a $100+ order. Great start!

Printy Paw
United Kingdom
About 3 years using the app
October 4, 2022

It works really well has helped increase sales. Way better now that we have discovered the companion phone app!

Outside The Asylum Diving & Travel
United States
About 3 years using the app
April 2, 2022

good, it is good Soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo nice

SHNEDE
United States
About 3 years using the app
January 21, 2024

Ottima app per servizio e assistenza clienti! raccomandata al 100%

Aml Store
Italy
Almost 3 years using the app
Edited July 30, 2024

I recommend this app it easy to use and does a good job.

Addis Innovation
United States
About 3 years using the app
September 4, 2022

Great app giving details of cart value if any etc. Perfect when customers need a little extra live help to get them across the line.

Lure Me
New Zealand
About 3 years using the app
August 30, 2023

excelente!!!
puedo interactuar con mis clientes, y enviarles descuentos, presentarles productos, esta aplicación me da la información y ubicación del clientes, muy eficiente.

My Faithbook Store
United States
About 3 years using the app
August 9, 2022

Uso esta aplicación para responder de forma más rápida y correcta a mis clientes para que tengan una mejor experiencia de compra.

Central Store
Mexico
About 3 years using the app