Reviews (4,715)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing customer interactions directly from the Shopify admin, noting its user-friendly interface and seamless integration. Its AI-driven features, like automated responses and text suggestions, save time and boost communication efficiency. The app is free, includes advanced chat features, and supports mobile accessibility with real-time notifications, which helps increase sales and conversion rates by managing customer interactions effectively.

June 5, 2025

That app is great.

BEESTKEEPING
United States
5 months using the app
July 30, 2024

It has worked very well. Honestly made the customer service job so much easier for me! The only thing I wish it offered is a way to link the chat to help direct customers to it.

Alphalicious Designs
United States
6 months using the app
July 31, 2024

This app has been very helpful for the customers wanting to reach out directly through chat vs an email or phone call. I've been using it for a few years now and I would recommend it.

BoxWood Board Designs
United States
Over 1 year using the app
December 2, 2024

really like this so far! I can see what customers have in their carts and every step of our interactions to keep my records straight.

River Dog Gear
United States
2 months using the app
June 24, 2025

it is good , and delicious

SECURTEX MOTOR S.L (t/a MaximoMoto)
Spain
6 months using the app
June 21, 2025

ottimo in tutto, molto funzionale e semplice da gestire.

Adel Fashion Group
Italy
About 1 month using the app
April 25, 2025

I love the ai answers

Extreme Skates Taringa
Australia
Almost 3 years using the app
November 25, 2024

I love this app. The inbox app has been so helpful to my website. It automatically provides answers to customers and gives suggestions. It is an added asset indeed and provides a unique feature.

Syndmart
United States
4 months using the app
July 21, 2024

Customers can get in touch with us quickly letting us resolve issues promptly. We can also give them discounts because of problems or show products that may be a good substitute if they are dissatisfied with a purchase.

Game Crave Tournament Store
United States
About 1 year using the app
April 2, 2025

Is easy and very helpful!

Cookie Dreamhouse
United States
About 2 years using the app