Reviews (6,122)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.

August 9, 2022

I love using this app to get notified or communicate with customers effectively. THANK YOU Shopify inbox!

Jance Samantha Beauty & Fashion, LLC
United States
About 2 years using the app
November 8, 2023

很好用

Orthomen
United States
About 2 years using the app
February 14, 2024

Love it

Sydney BBQs and Rotisseries
Australia
About 2 years using the app
March 5, 2024

Great tool for customers to get answers quickly. Quick answers are a great addition and we've noticed how much customers appreciate an instant response. Easy to use and the mobile app works great. Would like to see it tag customer orders in Shopify.

Early Rider®
United Kingdom
About 2 years using the app
April 18, 2022

I LOVVEEE this app!! Great way to stay in touch with my customer base and answer any questions they may have in a prompt manner...

Princess Vybez, LLC.
United States
About 2 years using the app
November 28, 2023

This app allows me to chat with customers quickly and efficiently. I can answer questions and link products easily. Love it!

Kamala's Own Perfumery
United States
About 2 years using the app
May 9, 2022

It's practical and is available on iPhone. Getting answers for our clients is a breeze with this app. You have the option to program a couple of common questions with their respective solutions. Sometimes, that's all that the customer wants. For example, make sure to include a question related to refunds. It seems that's a prevalent question among customers.

The Gaming Eagle
United States
About 2 years using the app
July 21, 2022

Shopify Inbox werkt perfect, heel fijn om via de telefoon onze klanten advies te geven via de chat functie :) Zeker een aanrader! Sexy groet, Madamejouet.com

MadameJouet.com
Netherlands
About 2 years using the app
July 15, 2022

Good app, very easy to use and install. the good part is mobile app is also available. I can also assign chats to different team members

Carbonado
India
About 2 years using the app
December 1, 2023

Works well!

UrbanEcoNook
India
About 2 years using the app