Reviews (6,122)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.

January 12, 2024

Shopify Inbox is a great tool for our business. Shopify is constantly making improvements and that's very nice to see.

TeciSoft
United States
About 2 years using the app
August 11, 2022

So far, the chat function has been a life saver. For my business, customers asking questions easily is an important factor and this chat function has made it even easier.

New Age Walls
Australia
About 2 years using the app
December 15, 2023

Great

Battery World
United States
About 2 years using the app
September 8, 2023

Works well, fast notifications and great product according to me

Haute Horlogerie
Canada
About 2 years using the app
Edited December 3, 2023

I love Shopify Inbox - it's a valuable tool for my business. I've turned many inquiries into sales because it's so instant.

The Australian Wool Store
Australia
About 2 years using the app
September 27, 2023

Amazing. Just try it out and see.

Liken Motorsports
United States
About 2 years using the app
December 15, 2023

really great app
close contact with customer needs and last minute questions

House of Dudley
Australia
About 2 years using the app
October 27, 2022

It is very useful to us to create relationships between business and customers, it is very easy to use it.

ppappleexchange
United States
About 2 years using the app
April 29, 2023

Great app that is simple to use. Great integration with Shopify. Perfect for anyone who is just starting out on Shopify. Highly recommended.

Shoezels™
Australia
About 2 years using the app
January 2, 2024

This is a great app that lets me communicate much more efficiently with my customers.

Delta Force Power
United States
About 2 years using the app