Reviews (6,122)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
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I like this app. I've connected my cell phone and can trust that if a customer has a question I will be able to respond to it right away.
Incredible app! A must-have for every business. It's incredible how it gets leads every day, the mobile app is excellent too.
Thank you so much for your feedback, I am glad to hear the app is working out well for you! -Ivy, Shopify Support
The app works well, however it would be much better if there were scheduled times it was On or Off for when we cannot respond.
Hello Science Supplements - The Equine Nutrition Specialists, thank you for the review and feedback.
We understand how important the hours of availability feature is for transparency with customers. While it is possible for iOS users to set up Chat Hours Availability for Shopify Ping, we are hoping to have this feature available to Android users in the coming months.
As always, keep Shopify Ping app up to date for all of the latest releases and bug fixes. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com
All the best to your future success!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify!
Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.
Love it. Great way to stay in touch with clients regarding any problem. Thank you.
Nice!!! Handful.
excelente por el momento
Per me è bello questo app. Ottimo, facile da gestire Nulla da aggingere............................................
We like this app, although we use Chrome and when we have a message I have to wait for the mail program to catch up to know about it. I've been through the steps to allow the indicator to no avail. If not for that it would be five stars.
**UPDATE**
This app is performing much better and not only does it inform me when I have a message, but it continues to remind me until it is answered. Way to improve and app!
Thank you for writing your review and I'm glad to hear that you've liked using Shopify Inbox thus far. With regards to your notifications, I can appreciate the frustration in not receiving them immediately and I will be sure to pass your feedback onto our app development team for them to review. -Victor, Shopify Support