Reviews (6,129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
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Too good for a website.Go for it............................................................................................................................................
Je recommande cette application, elles est très pratiques mais seul inconvénient il y a trop de personnes qui proposent des services payants dessus. Il faut juste les considérer comme spams .
Perfect app. Works on my phone and desktop seamlessly. When I read and answer a message on my phone, the message leaves the desktop as well for no duplicating messages.
Works pretty well. Simple but efficient and free. The only issue is when sending a product to a customer, it shows some HTML code.
Thank you for taking the time and sharing this review. We're glad to hear that our app is working well for you! If you need help with fixing the the HTML code appearing on the template, then this is something that our Support team can help you with. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
This app helps me to connect with customers directly, whilst answering any questions that they might have. Would definitely recommend!
Good app, allows me to answer fast to my customers or visitors questions.
la he usado muy poco, pero me ha gustado tener la posibilidad de enviar al cliente rápidamente el producto que desea comprar.
Good. Enjoy the contact with customers.
good very good thank you
It is nice app to use, I wished it had more options such as multi-image attachment or files during the chat, also you should ad a search box to find the products from our website and suggest certain products out of our catalog to the customer right there and then otherwise we have scroll up and down thousands times to find one product. also the title of the subject line is cut half way so we do not know what products the customer is inquiring about and there should be a link to the product to our website in case we need to check details of the products with customer.
I'm delighted to hear that you've found Shopify Inbox to be a useful app to use, and we also appreciate you taking the time to share with us your feedback on how the app can be improved. I will be sure to pass your suggestions onto our development team. Thank you for getting in touch. -Victor, Shopify Support