Reviews (5,723)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

January 29, 2020

I am really sorry to say its not working . And Even you are avoiding to fix this app when we need this types of app for our store. Please fix this asap. Thank you

customizeteamwearusa
United States
4 minutes using the app
December 6, 2019

Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!

Strange Planet
United States
3 minutes using the app
Edited July 24, 2020

Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app

RealtorShop.ca
Canada
Shopify replied September 11, 2020

Hi RealtorShop.ca

Thank you for your feedback. I'm sorry to hear you didn't have a good experience with Shopify Chat.

Our team is constantly adding new features and looking for ways to build on the app. I'm going to reach out to you personally over email to get your thoughts on what you'd like to see improved and I'll be sure to pass that along to our team. :)

Take care,
Ellis from Ping and Kit Support.

August 25, 2024

Yuoto
United Arab Emirates
About 1 year using the app