Reviews (5,665)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.

August 22, 2019

I have a rewards app that runs on my site and its icon is in the lower right of my screen. The icon for this is also on the lower right so it is covered up by my rewards icon. I cant see anywhere to adjust the location of the chat icon so i guess this app will be useless to me.

Cupid Falls Farm
United States
7 minutes using the app
January 29, 2020

I am really sorry to say its not working . And Even you are avoiding to fix this app when we need this types of app for our store. Please fix this asap. Thank you

customizeteamwearusa
United States
4 minutes using the app
December 6, 2019

Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!

Strange Planet
United States
3 minutes using the app
Edited July 24, 2020

Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app

RealtorShop.ca
Canada
Shopify replied September 11, 2020

Hi RealtorShop.ca

Thank you for your feedback. I'm sorry to hear you didn't have a good experience with Shopify Chat.

Our team is constantly adding new features and looking for ways to build on the app. I'm going to reach out to you personally over email to get your thoughts on what you'd like to see improved and I'll be sure to pass that along to our team. :)

Take care,
Ellis from Ping and Kit Support.

August 25, 2024

Yuoto
United Arab Emirates
About 1 year using the app