Reviews (5,730)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

August 20, 2024

muito boa App recomendo

Ana Joalheiros
Portugal
6 months using the app
August 18, 2024

Is there an AI Feature or a place to put generic responses?

Eviter-GasdemB US
United States
4 days using the app
August 29, 2024

amazing

PARTS OF CANADA LTD
Canada
Over 2 years using the app
August 20, 2024

very nice

Andream(US)
China
8 months using the app
October 20, 2024

5 star

REHAUS
United Kingdom
18 days using the app
Edited July 9, 2024

Shopify Inbox has helped us to fine tune and streamline our customer service process. The ability to get back to customers on our time frame is a game changer and has helped us to improve our customer service and customer engagement tremendously! Now no question goes unanswered and minimal leads are lost.

PWC Parts Yard - New & Refurbished Watercraft Jet Ski Parts
United States
Almost 2 years using the app
October 16, 2024

Muito ágil e seguro, as notificações são enviadas aos dispositivos de forma fácil de usar. Muito obrigado!

Lojas Tolteca
Brazil
22 days using the app
July 16, 2024

We like it because it is easy to understand and operate.

COLEHERBALS
United States
About 2 years using the app
July 23, 2024

Shopify inbox is awesome. A great tool for sales and customer service.

Nora Lighting Shop
United States
About 2 months using the app
August 24, 2024

Game changer as far as customer service goes.

Research Geeks
United States
3 months using the app