Reviews (5,942)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enhancing customer communication and increasing responsiveness, which boosts satisfaction and loyalty. It integrates seamlessly with Shopify, syncing chat histories with orders and features like automated responses and AI-generated texts save time and improve efficiency. The ability to send product recommendations and discounts through chat boosts sales. The clean, intuitive interface and mobile app are noted for their convenience in managing customer interactions.
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Easy to use, helps me connect to prospects and lead all the time
Very good app!
Belle application
Easy in use
Muy bien para resolver dudas en el momento que el cliente esta mirando la pagina web
really bad getting one through the app is really annoying and impossible
Thank you for your feedback. We are sorry you are having trouble getting through the app and would love to learn more to help us improve Inbox.
Feel free to reach out to us at inbox@shopify.com with more information about what parts of the app are difficult to navigate. Thanks!
- Shopify Inbox Team
You cannot change the "Chat with Us" title on the app, please help with this.
Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
Thanks for taking the time to share your feedback.
We have actually added the chat avatar feature you suggested to help make communication more personal.
You can enable and manage your avatar at inbox.shopify.com under Settings > Message preferences > Avatar.
After selecting "Use admin profile picture", the picture will appear in the circle in the chat as you have described.
You also should be able to change the title and icon of the chat widget. From your shop's admin at admin.shopify.com, select Inbox under "Sales channels". Clicking the "Customize chat" button will take you to an editor in which you can modify the colors, icon, wording, positioning, and greeting message of the chat widget.
For the text, we have preset options as well as the option to remove the text and just have an icon. Please feel free to reach out to us at inbox@shopify.com for further assistance with either of these features. Thanks!
- Shopify Inbox Team
best one
it is easy to navigate
Perfect