Reviews (5,771)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time communication capabilities, enhancing customer service and engagement. Its seamless integration with Shopify, user-friendly interface, quick replies, automated responses, and direct product offerings through chat boost efficiency and sales. The mobile app and multi-device support allow for on-the-go management. Customization options and spam detection are also appreciated for creating a personalized and secure user experience.

May 21, 2022

I use this app to consolidate all enquiries about our product (ex. email) It makes it easy to talk to customers directly and in a timely mannner.

Flora & Co.
Australia
Almost 2 years using the app
June 7, 2022

Very Nice app. It is totally free and is highly valuable. Thanks Shopify for this awesome app and I highly recommend it.

kayzers
Canada
Almost 2 years using the app
September 21, 2023

Je suis vraiment impressionné par l'outil "Inbox" ! Il facilite grandement la gestion de mes messages et de ma correspondance électronique. Son interface conviviale et ses fonctionnalités intuitives m'ont permis de gagner du temps et de rester organisé. C'est un outil incroyablement pratique pour rester en contact avec mes contacts professionnels et personnels. Bravo à l'équipe qui l'a développé !"

15h45
France
Almost 2 years using the app
September 23, 2022

Die Kunden nehmen es wirklich gut auf und wir haben dadurch auch schon die ersten Produkte verkauft.
Super Easy, so kann es weitergehen ;-)

radlshop.de | Radlstall
Germany
Almost 2 years using the app
May 25, 2022

Brilliant except kit used to help me. I would like some more help to enhance my sales please. I am learning as I use it but need someone to help me

Miamee Bedford
United Kingdom
Almost 2 years using the app
Shopify replied June 22, 2022

Hey, there. Thanks so much for writing a review! If you'd like to learn more about how Shopify Inbox can help you with customer conversations and increase your sales, then we've got a detailed guide on that right over here: https://bit.ly/3tVRI0N.

That being said, if you need more help with enhancing your sales using Shopify Inbox, then we'd be happy to further assist you via callback, live chat, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

October 10, 2022

Ótima forma de ter um contato ao vivo com meus clientes e retirar dúvidas no momento de uma possível compra.

Inncognize Company
Brazil
Almost 2 years using the app
September 3, 2022

I use this app to keep in touch with more customers while being on the Go as a Busy Mom Wife and Entrepreneur

PurpleCrystal333
United States
Almost 2 years using the app
February 4, 2021

Es una aplicación muy fácil de instalar, se puede modificar en base a lo que cada uno requiera en su pagina.

sweetbitesmexico
Mexico
Almost 2 years using the app
Shopify replied February 12, 2021

Hi sweetbitesmexico, Thanks for the 5 star review!

So glad to hear that you found the app easy to install and set up. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Thanks again,

Ruby C.

Senior Support Specialist - Ping

June 24, 2022

Aplicação muito útil quer para o nós, quer para os clientes, permitindo-nos responder de forma pronta a qualquer questão sobre produtos e aumentando a possibilidade de efetuar vendas.

PetDoctors - Loja Online
Portugal
Almost 2 years using the app
August 17, 2022

its incredible to use and so easy, makes business so much easy and my accounts manager Genisus was amazing.

Calm Palm
Australia
Almost 2 years using the app