Reviews (6,134)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.

July 15, 2022

Muito bom, vejo grandes aperfeiçoamentos nos últimos tempos. Sugiro uma integração com o Slack ou abrir a API para integrações.

Solisluna Editora
Brazil
Over 1 year using the app
February 16, 2022

Love this app and it is the exact type of chat we are looking for to get connect with our customer 24/7.

NepaCrafts Product
Nepal
Over 1 year using the app
November 27, 2023

great

lookingvibrantcom
United States
Over 1 year using the app
March 31, 2022

I made a test question and return message and this app responded immediately. This is going to be one of my favorite apps!

Crystal Fizzy
United States
Over 1 year using the app
July 23, 2022

Intergrates well with shopify and centralizes a lot of social media platform messages within the shopify backend.

www.feelkiff.nl
Netherlands
Over 1 year using the app
November 9, 2022

Ottimo, migliora la relazione con i prospect e li rende più vicini all'azienda. Usavo una app differente ma ora uso solo shopify

NOAcademy
Italy
Over 1 year using the app
November 3, 2023

Easy to use, great for customer questions and our replies.

In The Box Baby Hampers Limited
United Kingdom
Over 1 year using the app
December 28, 2023

Works

acceptusrecords.fi
Finland
Over 1 year using the app
November 3, 2023

It's easy to use, and has everything I need to chat with my customers in real time. The option to "add a discount" makes the converstions more valuable to my customers as well and encourages them to chat again. :-) Thanks!

Orchard Hill Novelties
United States
Over 1 year using the app
December 5, 2023

Shopify inbox has worked very well for my website, I love being able to quickly answer customer questions in a timely manner and this app has helped me do that! Thank you,
Kimberly
babciabitsandbobs.com

Babcia Bits and Bobs
United States
Over 1 year using the app