Reviews (6,134)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.

May 24, 2022

We love Shopify Inbox. It has really helped us better meet the needs of our customers by answering questions in a more timely manner.

riograndetrade
United States
Over 1 year using the app
July 13, 2024

Keine Probleme

gooeyghouls.de
Germany
4 months using the app
August 14, 2022

I sell Panoxol a Patented Herbal supplement that lowers blood pressure. This is a tricky category. Shopify Inbox was helpful to allow me to answer product questions right away for my customers. I have nothing to compare against except Facebook.

Panoxol
United States
Over 1 year using the app
December 11, 2023

There was a notification that we had a message from our store. That was wonderful and were able to resolve the issue. I so appreciate that notification.

hyperhidrosistx
United States
Over 1 year using the app
January 9, 2024

Easy to use!

Beauty Secrets of Japan
Canada
Over 1 year using the app
January 31, 2024

its ok pretty easy to use

EasyPuff Vape Store
New Zealand
Over 1 year using the app
March 10, 2024

Bonne expersionse

SultanOriental
Switzerland
29 days using the app
July 21, 2023

Love it! Shopify Inbox makes it incredibly easy for customers to reach out and ask questions. Having it completely integrated with the Shopify backend makes it completely seamless.

Flying Goose Studio
United States
Over 1 year using the app
March 8, 2024

bien

CutCut.be
Belgium
Over 1 year using the app
November 14, 2023

非常好用,消息提醒很及时。

TrustFire®
China
Over 1 year using the app