Reviews (6,024)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.

December 6, 2019

Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!

Strange Planet
United States
3 minutes using the app
Edited July 24, 2020

Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app

RealtorShop.ca
Canada
Shopify replied September 11, 2020

Hi RealtorShop.ca

Thank you for your feedback. I'm sorry to hear you didn't have a good experience with Shopify Chat.

Our team is constantly adding new features and looking for ways to build on the app. I'm going to reach out to you personally over email to get your thoughts on what you'd like to see improved and I'll be sure to pass that along to our team. :)

Take care,
Ellis from Ping and Kit Support.

January 22, 2025

Poli Chile
Chile
Over 1 year using the app
August 25, 2024

Yuoto
United Arab Emirates
About 1 year using the app