Reviews (4,723)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales through its effective live chat features that often lead to conversions. They appreciate its seamless integration with Shopify, automated responses, and AI-generated suggestions that enhance communication efficiency. The clean and intuitive interface facilitates real-time customer interactions directly from the admin dashboard. Additional benefits include syncing chat history with orders and a reliable notification system for timely responses.

January 4, 2025

Would recommend because it's user-friendly and informative, allows to cancel labels, good customer services.

Zencrafthouse
United States
Almost 5 years using the app
November 25, 2024

I love this app. The inbox app has been so helpful to my website. It automatically provides answers to customers and gives suggestions. It is an added asset indeed and provides a unique feature.

Syndmart
United States
4 months using the app
April 30, 2025

very helpful

KIWI Kisan Window
India
About 1 year using the app
April 25, 2025

I love the ai answers

Extreme Skates Taringa
Australia
Almost 3 years using the app
July 3, 2025

Underbart enkelt och extremt uppskattat av våra potentiella kunder, AI funktionen är en "killer".

NOWA Store
Sweden
5 months using the app
March 4, 2025

I'm new to shopify, but the inbox app seems to working fine.

Degoarts
Canada
7 months using the app
May 7, 2025

good

Shooin Optics
China
Over 2 years using the app
June 19, 2025

excellent and responsive

TBAE
United States
4 months using the app
March 7, 2025

お客様とコミュニケーションをとるのにとても便利です。クイック回答などで自動応答もできるし、チャットが切れてもメールでつながるので安心です。手放せないアプリです。

育爪ショップ
Japan
About 3 years using the app
November 2, 2024

it save our lives, .. customer message us with questions about our web site and found problem and fixed it right away, other wise we would have lose $$$$ of sales.

PLANTATOREM
United States
About 2 months using the app