Reviews (6,135)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
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Great! The chat option is very interesting and helps connect with the customers. I strongly recommend this app and thanks Shopify for this feature!
muy buena aplicacion
This shopify inbox help us organize all the messages in location. Keep the good work on this and thank you.
There are a lot of negative reviews about this app, but I've been using it for a couple of years and really like it. It has improved a lot over that period. It used to be that messages could get lost, but that's not the case anymore. You can see if a customer is still online and if they're not the replies are sent by email. IOS users get the replies via Apple Chat (if you set that up). Ideally, I'd like the option to be able to hide the icon and instead link to chat, e.g. from a contact-us page or in a menu, but otherwise it works for us. Great app for no additional cost.
Thank you for providing your review and for letting us know how you were finding Shopify Inbox, and I'm delighted to hear that it's been of use to you! I can appreciate why hiding the icon would be better for you and I will pass that information on to our development team. Thanks again and we greatly appreciate your feedback. -Victor, Shopify Support
Recibo los mensajes y es fácil de navegar, tiene buen diseño, está bien, garcias, es útil para que los clientes resulevan dudas
It's a good spot to interact with customers. Can be a little cumbersome when not immediate and it flips to emailing.
Me permite entrar en contacto directamente con los visitantes de mi Tienda, y segun la configuracion que tengas en site, podrás filtrar de que país te contactan.
Seria genial si pudieran incluir una opción de editar mensajes ya enviados por el vendedor, esto brindaría la oportunidad de corregir los mensajes que hayan tenido algún error ortográfico, o error en al redacción. En especial en esos días muy activos
application très utile et fluide . Je recommande !
Riktigt bra sätt att ha kontakt med kunderna.
Fungerar väldigt bra och stabilt.
Ger ett professionell intryck för kunden.
La estoy probando, y me parece muy útil, me estaba perdiendo de una gran aplicación.