Reviews (6,135)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.

Edited September 13, 2022

L'outil est simple à utiliser pour toute l'équipe de Quark. Nous avons accès via nos ordinateurs et nos smartphones. C'est du beau travail ! Pour les clients c'est simple et fluide. Merci à toutes les équipes Shopify pour ce produit.

Quark
France
Over 1 year using the app
October 31, 2023

Groovy

Japanese Tools Australia
Australia
Over 1 year using the app
March 28, 2022

Me gusta esta app y me permite tener contacto con mis clientes logrando estar al día con mis entregas

Colombia Jeans Levantacola
United States
Over 1 year using the app
February 28, 2024

I like Shopify Inbox a lot! It's such a golden accessory to my business when I'm unable to be reached. It's giving 'go check your emails' and hit respond.

MauriGang GEAR
United States
Over 1 year using the app
October 25, 2023

Die App ist super übersichtlich und einfach zu nutzen.

Metz Manufaktur
Germany
Over 1 year using the app
February 3, 2024

Very useful!!

My Balance
United States
Over 1 year using the app
June 26, 2024

Faltan funcionalidades pero esta muy bien!

QUAMTRAX
Spain
5 months using the app
May 11, 2022

Great Job Shopify! You continue to add products that help us all take care of our customers better.

Love & Logic Skincare Company
United States
Over 1 year using the app
Edited December 16, 2022

Exceptionally helpful application. Simple to chat with my clients from any where. The automated message is perfect. also, the best thing is one stage for all inboxes including Instagram, Facebook, and Shopify

YOLO
Pakistan
Over 1 year using the app
March 14, 2022

Simple and easy to use! The mobile app makes it even more convenient to assist customers on the go. Thanks, Shopify.

Prime Growth Nutrition
South Africa
Over 1 year using the app