Reviews (6,137)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
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it is useful . but sometimes if you have answered in facebook message , there is still a note in inbox telling you that you shall response to customer.
love the products belts are dope packing love it good quality real leather. the luxury feel and the foos customer service thank you!!
Works great! it's nice to have everything in one spot, and being able to set up automated answers. Thanks
todo bein
Works flawlessly on phone and browser!
Simple to use, had my first customer chat within one minute of adding it. It's exactly what we needed!
Hello The Uppity Canadian Clothing Company, thank you for your feedback and review!
So happy to hear you had a chat so quickly, congratulations! I hope this leads to more sales. :-)
We have also just launched Shopify Ping for desktop! Go to https://shopifyping.comand login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
If you have any questions, feel free to contact us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
very straight forward conversation with customers and easy to operate.
was able to download the app easily.
good
It is good. I wish it has SMS & WhatsApp capabilities. It would have helped us integrate our WhatsApp & SMS interactions with our customers. Hope to see WhatsApp & SMS integration soon.
Hi there, Redhorns. Thanks so much for taking the time to leave a review for Shopify Inbox! We appreciate your feedback here on setting up WhatsApp and SMS integrations in Inbox. We're always looking to make our products better, and if these integrations would add more value, then I'm happy to pass them along to the Product Team for consideration. It's feedback like yours that helps us continue to offer bigger and better products! I can't comment on when such integrations may exist, but you can rest assured that our team is aware of your feedback. Thanks again! -Imogen, Shopify Support
I really like this app. It helps to contact customers and marketing professionals who offer a transaction.