Reviews (6,090)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this tool for its real-time communication, enhancing customer satisfaction and loyalty. They appreciate its user-friendly interface, seamless Shopify integration, and automated responses that save time. The mobile accessibility and customization options are praised for enabling effective on-the-go communication and personalized support. Merchants also note a positive impact on sales and conversion rates through direct promotions via chat. The app is free, making it accessible for all business sizes.
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WHEN AI API CONNECTION TO THIS APP!!!!
yea.
Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters
It seemed to work OK, The problem is that there is no way to set your opening hours so the damn thing is pinging all night thanks to international customers who get annoyed because they think that you are ignoring them.
No-one can be available 24/7 365 days a year.
Hello Graphics Direct, thank you very much for your review and feedback.
It is possible to set hours of availability as well as a separate automated message for when you are 'available' or 'set to away'. This is all done through the Shopify Ping app. Here is the link to the help doc (https://help.shopify.com/en/manual/promoting-marketing/ping/setup#set-your-chat-availability) on how to set that up.
Setting up hours of availability won't prevent customers from chatting in outside of your hours of availability, so notifications may continue (but hopefully fewer!) so I will include your feedback to our developers.
If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com
Best regards,
Ruby C.
Senior Support Specialist - Ping
The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, and thus making the customer service better, if the goal of this app is to be service oriented.
Additionally, being able to adjust the location of the message icon on the site would be helpful in light of other apps that use the same floating concept. Maybe offering bottom left, bottom right, mid-right, mid-left, top-right, and top-left as options would be and helpful.
As someone else mentioned, a "ding" or audial alert seems to be of fundamental importance with an app such as this and it appears to be missing.
Good idea, but implementation needs to be a bit more nuanced with, at minimum, the updates mentioned above before we could reasonably consider using it.
Hello Catholic Productions,
Thank you for your feedback, and we understand your frustration at some of the limitations of Shopify Chat.
These are all great suggestions, many of which are already on our list of features and improvements.
We appreciate the feedback and hope to address some of your concerns soon.
Best,
Ellen
Removed this app after a month. Half the time could not reopen on my phone to answer questions from prospective customers so no chance of real time chat. Very buggy. At times the app simply would not open. Not a great impression left for me or my customers. Will continue my search.
Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We are sorry to hear you experienced these issues when utilizing the app. If you are still using it, I would recommend removing the app and re-installing it. If you are still noticing these issues, I would recommend reaching out to our support team to take a closer look into this. Please contact our support team directly so that this issue can be troubleshot and investigated in more detail: https://bit.ly/2AWw5VA. -Marty, Shopify Support
I like how ell thais app is integrated with the Shopify system.
What I don't like is that the opening message for the customer is not customisable. The users don't have to put in any details of themselves which makes it difficult for the store staff to strike a personalised conversation.
All customers have a name like shopper 123, which doesn't help.
Hi Capsul!
Thank you for your feedback.
We have recently added a feature to Shopify Chat that asks visitors to enter an email address or phone number in order for you, the merchant, to follow up with them should they need to go.
Currently Shopify Chat can only recognize North American phone numbers, but if a visitor leaves an email address Shopify Chat will search through your 'Customers' section of Shopify to see if it matches an existing customer. If it does, Shopify Chat will update the conversation to show the buyer's name or email address. If it doesn't match an existing customer, Shopify Chat will create a new customer record for that visitor.
You can also edit the automated away and available messages in Ping to ask visitors to leave information. I will reach out to you personally over email to go over how you can do that. :)
Take Care,
Ellis from Ping and Kit Support.
Hey there, Are we able to switch off app just on desktop? Desktop's appearance is not good enough like mobile and i wanna close the button in there.
I have tried this app. over and over again and I get so much spam. I received a porn message more than a few times left from my website chat and I receive a lot of people soliciting for business (to carry their products in my store) I don't know why this happens every single day, but it is too much to have to deal with. Gives me so much anxiety!
Thank you for writing your review and I am sorry to hear that you have been receiving these inappropriate and unwanted spam messages through Shopify Inbox. Unfortunately receiving these types of messages is always a possibility when you open up lines of communication with potential customers.
While it is unlikely that we can help prevent all spam messages from coming in, there are some options on our end that may be able to help. Please send an email addressed to Victor to inbox@shopify.com and I'd be happy to try and help you with this. -Victor, Shopify Support
Handige app maar niet als je webshop meerdere talen heeft. Je kunt je automatische berichten niet vertalen in meerdere talen.