Reviews (5,722)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. Good
does a decent job crafting answers
Super fast with generating responses. Love the easy way to access the Inbox. Very happy with the service
Very good for quick replies to customers. It does have small issues with offline / online status changes but thats minor.
I wish customers could upload images to resolve issues, then all my communication would be through the app.
I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.
it is easy to navigate
some spam gets through, 4 out of 5 emails are spam but all else is great
Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!
A volte non mi da le notifiche ma in sostanza è una buona chat
Quando mandano le foto sarebbe utile poterle vedere una dietro l'altra anzichè uscire e selezionarle una ad una