Shopify Inbox

I love that this allows me to work from my phone so easily to manage support chats.

I really wish that we would be allowed to have quick replies with more than 350 characters. I have a lot of support questions that could use much longer responses that are pre-filled, but i have to go to my customer support system & copy the responses to bring over, which takes some time.

I also wish that we could see which instant answers caused sales to happen, so we had a better grasp on which instant answers to keep and what to else to test!

This keeps all our communication in one place and is a great tool for hashing out details for custom pieces. The AI response suggestions are decent as well for quick communication about one off questions if needed.

We get notified super fast and we love being able to communitcate with our customers in real time. We also appreciate knowing what products they have in their cart and what city they're contacting us from to help with estimating shipping costs.

The AI is awesome, it reads the content of the website and creates automatic replies you can edit before sending. They are 90% correct.

This is my first time using the Inbox App. I like it. It made me feel like a professional business owner. Also, the automatic response from the App to the customers helped me learn how to respond adequately. The Inbox App will also give you the ability to detect who is a real customer or a scammer.

The AI generated responses are actually useful and fairly accurate. It is even accurate when it responds to clients in my native language.

It's a respectable chat app. Easy to setup, and the notifications are timely. On occasion we have challenges launching the phone app on Android, but 90% of the time it's perfect.

We have several people who do use the chat. It would be great if you could "claim" a chat, or see if another person in your organization is typing. This would prevent the times when two or three people all answer at the same time.

Great little addition and easy to manage app. Would be even better if there was a notification of msg and how long they have been waiting. Highly recommend!

Reply emails to customers are sent from a random generated email address causing them to end up in their spam folder. Unfortunately there is no functionality within the app to change to your own branding.
Example of 'sent from' email addess below.

xl9krl0ub6u4ftbrbxgzamce7bbo6x5lmdrcyeuw1fe0evhvwp7f.....lr321ih@messaging.shopifyemail.com

Great app, improved my conversion rate a bit. Can set it up with the mobile app to get push notifications directly to your phone so you never miss a question. This leads to more sales and brand loyalty. Highly recommend this app.