Shopify Inbox

I love the generated AI text, it makes life so much easier, specially when receiving "offers" for website checkup for potential issues. That AI knows how to reply back in a flick denying those offers. I absolutely love it!!!

It's a very nice application, you can chat directly with customers quickly and this way you will get more feedback, I recommend it to everyone, I think everyone should definitely use it.

It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset.

Room for improvement:
- It would be awesome if an audio reply option was added.
- It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock.
- The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email.

Other than that it's extremely simple and works well!

Shopify Inbox is incredibly effective! It makes managing customer inquiries seamless, boosting response time and satisfaction. The integration is smooth, and it keeps all conversations in one place. Highly recommend!

This app centralized and consolidates your specific business customer received emails and associates them directly to the store, through your regular business gmail account. It saves you space, and it maintains historical email from the customer.

Great - I like the new AI feature. Hopefully it will learn more over time and responses become quicker and simpler

I love this app it has been a big help with communicating and a reassurance factor with my customers. gives a more personal shopping experience.

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

AWESOME! It has made my life so much easier and definitely makes it easier for me to answer chat questions.