Reviews (5,731)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

May 28, 2024

Shopify's chat support has significantly enhanced our ability to communicate directly with our clients. This feature not only streamlines our customer service interactions but also helps in building trust and fostering stronger relationships with our customers. Highly recommended for any business looking to improve client communication and trust!

SVAB
United States
Over 4 years using the app
October 20, 2024

GOOD

Dilicn
China
4 months using the app
July 16, 2024

great way to respond to your clients quickly

Oxyjet UK
United Kingdom
3 months using the app
November 8, 2024

Good App

emaanonlinestore
Pakistan
About 1 month using the app
October 23, 2024

Great!

Calle
United States
12 months using the app
September 24, 2024

Semplice intuitiva, essenziale, funzionale e GRATUITA, brava Shopify

Usato ma Nuovo
Italy
6 months using the app
October 6, 2024

very easy

Babyshoes
United Kingdom
About 2 months using the app
July 19, 2024

it is fast and quick

GLARA HOME
Canada
Over 3 years using the app
June 21, 2024

I like it because customers can message me quickly and don't have to wait for a reply.

JT2 Beef
United States
Almost 2 years using the app
October 20, 2024

nice

FreshLife
Israel
28 days using the app