Reviews (6,138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
Refine
-
By rating
Useful to have the ability to interact with potential clients
me gusta mucho esta opción ya que me indica exactamente en qué momento se encuentra el cliente y que tipo de artículos tiene en su carrito, entonces me resulta muchos más fácil conducir la duda
Easy service to use and makes customers feel appreciated. Thanks
Übersichtliches Tool
We would like to be able to send videos on this
But the shortcut key settings here, can you reply automatically?
Thank you for writing your review and for sharing your feedback with us here. It is possible to set up a variety of automated messages in Shopify Inbox, including first reply and quick reply messages. You can read more about them here: https://bit.ly/3SzWriP
In terms of adding videos in your Inbox messages, this is not yet possible but I can see why this would be beneficial. I'll be sure to pass your suggestion onto our development team. -Victor, Shopify Support
We like being able to communicate instantly and interact with customers when they need us for questions.
love it!
Great app! It tells you the customer and the order typically either their last one or current one in their cart.
unbeliever
Easy to use and able to communicate with our customers effectively.