Reviews (6,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer service with features like automated responses, quick replies, and AI-generated text. Its clean, intuitive interface and seamless Shopify integration facilitate efficient communication and improved conversion rates. The ability to sync chat history with orders allows for personalized support, while multi-device functionality ensures no inquiries are missed. Merchants also appreciate the straightforward setup process.
Refine
-
By rating
We need a feature where we can save the chat logs to email to customers who request it.
Its excellent.
Muito útil me ajuda a tirar as duvidas dos clientes na hora do checkout !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
me mantiene conectada con posibles clientes excelente herramienta de trabajo
Great app, works really well on desktop pc but freezes sometimes on the mobile app.
Very good, only frustration is that on Apple Business Chat it only allows full screen chat which doesn't enable to take visitors on a site tour.
Hi Lord Huff and Puff, thanks for the 5 star review and the feedback!
We are always working on improving Shopify Chat and Apple Business Chat. I'll make a note of your feedback for our Developers. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
Occasionally, specific customers who utilize the contact page find on my website, sometimes their messages are directed solely to my personal email address and consequently do not appear within the Shopify Inbox. This diversion of messages to private email accounts can result in a lack of centralized communication and potential oversight. As a result, there might be a delay in responding to customer inquiries or addressing concerns promptly.
Chat pot is one of the most powerful to use on your website even if you are still in the preparation period, just adding some questions and auto-reply can be used to direct your lost visitors directly to right place and solve the issue without spending your time in it, keep going guys, great app
The app has helped us easily communicate with customers which in turn has increased our sales. The only thing I've noticed is it goes down once in awhile and I need to re-signin. Overall - it's been great.
Thanks so much for your review! We're glad to hear you're enjoying the app overall. If you continue experience issues with it, feel free to contact our support team and they'd be happy to do some troubleshooting with you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
Excellente application qui fait le job.
Petit point d'amelioration, les reponses automatiques du chat ne sont pas traduites