Reviews (6,139)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

July 14, 2022

very helpful and easy to have conversation with my customers on the go. So glad I have this it help me to capture a lot of sale.

Tammie's Kollection
United States
About 1 year using the app
January 14, 2023

Great experience using this app. Easy to keep track of and communicate with our customers. Definitely recommend it.

Adiva Naturals
United States
About 1 year using the app
November 27, 2023

Det er viktig for oss at Chat fungerer

Galleri EKG AS
Norway
About 1 year using the app
September 22, 2022

Great app, they just saved me from subscribing from other chat apps. Please have the option to add some BOT.

Forever Aloe Shop
Philippines
About 1 year using the app
August 10, 2022

This app does what I expect it to do. It allows my customers to ask me questions directly from my website.

By Robin Creations
United States
About 1 year using the app
Edited March 25, 2021

Shopify Chat is a very well designed, minimalist customer chat app. It is well connected with Shopify Dashboard capabilities as well. It works without bugs, which should be self-evident but unfortunately, a lot of chat apps on the internet have bugs. I switched to a WhatsApp chat widget but then came back to Shopify Chat after 4, 5 days. I am very satisfied with it and I hope the Shopify Chat ...

Kolay Çerçeve
Türkiye
About 1 year using the app
Shopify replied March 29, 2021

Hello Kolay Çerçeve, Thank you for the fantastic 5-star review!

I'm so happy to hear that you've come back to Shopify Chat! We agree, that although this chat app is ...

October 27, 2023

Eine sehr zielführende Möglichkeit, dass die Interessenten und Kunden einfach kurz nachfragen können. Sehr effektiv und gut im handling.

Magnum home & wine
Germany
About 1 year using the app
August 11, 2022

Desde esta aplicación puedo chatear y conversar con mis clientes de manera muy fluida. Me permite enviarles fotos de productos y precios y recomendaciones. Es fácil de usar y se adapta a mi web.

Alicetheluxe
Spain
About 1 year using the app
November 22, 2023

Very useful thank you

Magical Makeup
United Kingdom
About 1 year using the app
December 3, 2023

Works, well integrated with the shop easy to use, great for the customers as all the information is embedded within the platform, so you can see much of the consumer interactions and journeys.

WeatherTech CH
Switzerland
About 1 year using the app