Reviews (4,681)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service with features like automated and AI-generated replies, which save time and improve query handling. The integration with Shopify allows for managing customer interactions directly from the admin dashboard, and its intuitive interface facilitates effective communication. The app also helps increase sales conversions and offers a mobile version for managing chats on-the-go, all at no extra cost.

January 22, 2025

Would be more recommendable if we get customer contact name along with mail address with every inbox message.

Vidhyanjali
India
Over 2 years using the app
Edited November 20, 2024

It has helped my team engage our customer base faster than ever before. Sales have gone up dramatically. Shopify is the best investment we have ever made.

Southpaw Guitars
United States
5 months using the app
October 16, 2024

This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.

Adam's Gear Solutions
United States
Over 2 years using the app
December 22, 2024

For an app that's free, it's extremely good. there are ofcoure a lot of things that can be improved, but overall great experience

Elevar Sports
India
Over 4 years using the app
May 5, 2025

Excelente gestor de correspondencia online

Mi Tienda Online
Spain
3 months using the app
April 2, 2025

Is easy and very helpful!

Cookie Dreamhouse
United States
About 2 years using the app
April 20, 2025

Nice

URBAN EXCUSE
India
About 1 year using the app
August 19, 2024

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.

Otherwise, it's great!

SHARKSKIN USA
United States
6 months using the app
March 4, 2025

I'm new to shopify, but the inbox app seems to working fine.

Degoarts
Canada
7 months using the app
March 7, 2025

お客様とコミュニケーションをとるのにとても便利です。クイック回答などで自動応答もできるし、チャットが切れてもメールでつながるので安心です。手放せないアプリです。

育爪ショップ
Japan
About 3 years using the app