Reviews (6,140)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

March 5, 2024

Easy to use

Spoond
United Kingdom
About 1 year using the app
March 1, 2021

best chat app. fast and simple, really all you need i would recommend it over any other and integrates well

AMNEA
Canada
About 1 year using the app
Shopify replied March 3, 2021

Hello AMNEA, thanks for fantastic review!

I'm so glad you find Shopify Chat easy to use and that you would recommend it. I hope this leads to increased conversations and ...

May 15, 2022

Fantastic and free. Just what I was looking for to engage online customers. Customers use it as a first point of contact so it as a degree of certainty for their purchase.

Gulpa Australia
Australia
About 1 year using the app
March 18, 2024

El chat funciona muy bien

Xelpit Shop
Mexico
9 months using the app
July 22, 2022

I used this app very useful for client chat and know about my products. Its very useful for my business.

Sams Baba
United States
About 1 year using the app
Edited October 18, 2024

This is a fantastic app, and has led to multiple sales due to prompt customer service. The distinctive sound the app makes when I get a message is easy to hear, and it's a very easy chatting platform to use. I love it!

Sparrow Handmade
Canada
About 1 year using the app
July 1, 2022

É ótimo centralizar comunicações pelo Shopify Inbox e ter acesso rápido aos links dos produtos, cupons etc. Para melhorar, uma integração com o WhatsApp seria perfeita!

Lúcida Letra
Brazil
About 1 year using the app
August 7, 2023

É uma ferramenta simples que funciona bem, você pode adicionar respostas rápidas, descontos, produtos etc, o que ajuda a converter o cliente ao vivo.

Leevero
Brazil
About 1 year using the app
January 16, 2023

It is a very good tool to have to further your providing service and building relationships with potential customers.
They system is simple and true to the function and purpose.
Highly recommend.

BRB Pets
Canada
About 1 year using the app
September 21, 2022

Works well and receive questions from customers fast. Love the automatic Q&As. Other then that, wish scammers wouldn't message us, but I guess that can't be helped.

Tabby Cat Coffee Company
United States
About 1 year using the app