Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.

January 2, 2025

挺好用的 good

FYLZGO Signs
China
8 months using the app
December 7, 2024

Werkt perfect voor mij. En het helpt echt wel om meer verkopen te kunnen realiseren

Pixure Art by Jan De Nil
Belgium
5 months using the app
November 25, 2024

Very user friendly.

Therasauna
United States
7 days using the app
October 19, 2024

really bad getting one through the app is really annoying and impossible

KingFish.Brnd
United States
6 months using the app
Shopify replied November 18, 2024

Thank you for your feedback. We are sorry you are having trouble getting through the app and would love to learn more to help us improve Inbox.

Feel free to reach out to us at inbox@shopify.com with more information about what parts of the app are difficult to navigate. Thanks!

- Shopify Inbox Team

December 23, 2024

i like it

HAUGHTON ENTERPRISES
United States
Over 2 years using the app
October 11, 2024

Easy to use, helps me connect to prospects and lead all the time

Material World
Australia
2 months using the app
December 14, 2024

amazing

Fashion Lady Rana
Sweden
4 months using the app
February 3, 2025

God chatfunktion, men jeg kan ikke se noget data/analyser på henvendelserne, svartider osv. - det er rigtig irriterende.

KLASSIK.DK - EST. 1991
Denmark
About 1 year using the app
November 22, 2024

Good

HEBDO
Canada
Over 1 year using the app
October 19, 2024

it is easy to navigate

Gcosmetics
United States
Over 4 years using the app