Reviews (5,556)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing sales and improving customer service. Key features include "Quick Replies" for faster response times, seamless Shopify integration, and access to customer details like cart items and order history for personalized service. The app also offers automated responses and mobile functionality, allowing for effective management of interactions on-the-go. Merchants appreciate the reliable, user-friendly interface with real-time notifications that ensure timely responses, and the supportive Shopify team that helps maximize app usage.

July 22, 2024

The Inbox app is an easy way to connect with customers and streamline communication. Its user-friendly interface makes managing customer interactions effortless. Highly recommended for businesses looking to improve customer service and engagement.

Allelit
Canada
1 day using the app
June 25, 2024

Its been really easy to install and use. Helping customers quickly to decide to make a sale. Has been a seamless experience unlike other apps.

Natural Pet Supplements Australia
Australia
14 days using the app
July 18, 2024

Great Customer service. Great Service

Cloudy Mattress
United States
Over 2 years using the app
June 4, 2024

Inbox makes interacting with our customers super easy. The "Quick Replies" that you can set up have saved us a lot of time having to answer the same question over and over.

Studio 2 Publishing
United States
3 months using the app
August 29, 2024

amazing

PARTS OF CANADA LTD
Canada
Over 2 years using the app
May 21, 2024

I would recommend. After initial retraining on the app, we've come to rely on it with our customer interactions. It actually has a great deal of functionality that we didn't realize until we started using it.

Fish 419 Performance Gear
United States
Almost 4 years using the app
August 24, 2024

Game changer as far as customer service goes.

Research Geeks
United States
3 months using the app
July 24, 2024

It's seamless commerce. Best by far

Waterwise
India
3 months using the app
June 30, 2024

Nice to see this app

Leather Jacket Gear®
Pakistan
Over 2 years using the app
September 13, 2024

Super efficient and easy to use.

SABRENO
Australia
About 1 month using the app