Reviews (6,149)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

September 28, 2023

it's good

Bunnys Smoke Shop
United States
6 months using the app
December 21, 2023

Shopify inbox is an excellent sales channel to maintain the comunication in a real time with costumer

DeTodito.com
Mexico
6 months using the app
September 14, 2022

It increased sales as customers have direct communication with seller. It's easy to use, on a mobile device or on a computer and it reduces the need for emails.

The Gift Emperor Shop
United States
6 months using the app
June 1, 2022

It's easy to use and integrates FB's consultation. Nice and great! It would be better if it could support video uploading.

geneinno
United States
6 months using the app
Shopify replied June 23, 2022

I'm delighted to hear that you've found Shopify Inbox to be easy to use and helpful for your business! Thank you for writing your review and sharing your feedback here.

I can ...

September 18, 2023

Really helpful

PreggoBox
Canada
6 months using the app
October 24, 2023

all works well

Sensory Owl
United Kingdom
6 months using the app
November 15, 2022

Works well makes it easy to communicate with our customers. The integration seems to be very clean

Full Throttle Speed
United States
6 months using the app
October 25, 2023

Simple to use, and the iOS app works well too.

Esspero
United Kingdom
6 months using the app
September 6, 2023

I can't fault the Shopify inbox. It's user friendly. Packed with lots of data to be able to see customer analytics while emailing them. Shopify have made my life so much easier. I highly recommend.

Amaré-Me
United Kingdom
6 months using the app
Edited December 18, 2023

Couldn't run my business without it!

theglassflorist
United Kingdom
6 months using the app