Reviews (6,149)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

July 21, 2022

The Inbox app helps me connect to my customers quicker when am not on the computer. I really like how I can easily look up & share Products and Discounts from the app.

Tetron Marine Store
Canada
6 months using the app
September 20, 2022

This is really good app to increase the sell by answering customers questions help them understand product very well. thanks for that

BeShiny
United Kingdom
6 months using the app
August 25, 2023

Muy bien tenerlo todo a mano, me gusta mucho mantener el contacto al día con los clientes. Es fácil de entender muy intuitiva.

depinturas.com
Spain
6 months using the app
July 10, 2022

Very useful app. Helps increase conversion through better and quicker service. Easy too use and love it has a cell version.

Nation Athletics Bjj
United States
6 months using the app
September 16, 2022

I have lots of customer enquires on this after hours and find I would be loosing these sales of the option to chat wasn't there..

The Little Boutique
Australia
6 months using the app
July 25, 2022

In my opinion, the app is very good, which helps the dealer to easily get in touch with his customers

Avenue
Germany
6 months using the app
September 13, 2022

I fully believe I have had more sales since I've been able to answer customer questions on the spot. It's absolutely awesome that Shopify actually provides a FREE app to allow me to communicate with my customers. (The integration with Facebook messenger is also a plus)

Piece Craft Love
United States
6 months using the app
November 2, 2022

This tool has definitely increased conversation between our shop and potential and existing customers. Thanks.

The Dapper Tie
United States
6 months using the app
April 27, 2022

Inbox has been extremely helpful for both helping prospective and current customers with any questions or queries.

Ecoy
Australia
6 months using the app
January 9, 2024

Simple, Facile et Efiicace. Shopify Inbox nous avise lorsque une personne envoie un message sur le chat.

MISENCIL
Canada
6 months using the app