Reviews (6,150)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through real-time communication, noting improvements in sales and satisfaction. Its user-friendly interface integrates smoothly with Shopify, offering features like automated responses and AI assistance. The app supports multi-device access, is free, and includes customizable responses and real-time notifications. It also syncs chat history with Shopify orders for personalized support and effective order management.

April 4, 2022

application sympa pour toutes les messageries qui sont regroupées dans le même tunnel de communication

L'Eveil du Désert, Les Huiles Merveilleuses
France
6 months using the app
September 21, 2022

Great app for people who want to be able to answer customer questions. Worth the money to have peace of mind knowing that our customers feel heard!

Shed Supply
United States
6 months using the app
September 29, 2022

it works well, a lot of solicitors use it to contact me and its annoying but otherwise its ok. I shut it off for a while then noticed a few people have tried to contact me.

allgadgetsgo!
United States
6 months using the app
February 12, 2024

It works well.

Wild Thingz Botanicals
United States
5 months using the app
December 11, 2023

Great technology !

RZKU Deals
Australia
6 months using the app
December 17, 2020

good I was forgotten that I have this app here ...................................................................

Image and Wear it!
Nigeria
6 months using the app
Shopify replied January 13, 2021

Hey there Image and Wear it!

Thanks for the 5 star review! If you have any questions or feedback, please do reach out anytime to our team at ping@shopify.com. We'd love to ...

December 10, 2023

Very helpful app to communicate quickly with my customers no matter where I am at. I like how easy it was to install it and that it includes a mobile app so I get notifications right away when customer needs assistance.

Sports Roses
United States
6 months using the app
October 10, 2022

This app is simple and does the job. I am very happy with it and will continue writing only because i have to :)

Healthmeister
Australia
5 months using the app
October 3, 2023

Great app! Would be great if customer had an option that could ad phone number instead of email and also would be great to can embed the chat button anywhere.

Pullmark
Romania
5 months using the app
September 7, 2023

great app.

HulkOffsets
United States
5 months using the app