Reviews (6,030)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to quickly respond to customer inquiries, enhancing customer service and satisfaction. Its clean, intuitive interface and features like automated responses and AI assistance boost efficiency in managing communications. Integration with Shopify and real-time notifications help personalize support, improving conversion rates and customer loyalty. The mobile version adds convenience for on-the-go responses.

January 19, 2025

that's good

DODZAN EMPORIUM
United States
4 months using the app
November 2, 2024

easy to use and great in responsive

Dokets Shop
India
7 months using the app
November 10, 2024

Keeps me connected with potential buyers

Just my way 787
United States
10 days using the app
November 18, 2024

yes good app worth using

Carradice - Innovative Outdoor Products
United Kingdom
About 1 year using the app
August 31, 2024

I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones.

FAST RACER
United States
Over 4 years using the app
Edited January 8, 2025

some spam gets through, 4 out of 5 emails are spam but all else is great

JoJoZep I AM Design's
Australia
5 months using the app
September 28, 2024

Great app, easy to use, highly recommend it.

CERABELLA
Romania
About 1 year using the app
December 29, 2024

c'est pratique le fait de localiser les intervenants est très utile

PHOTOPHORES & BOUGIES
France
14 days using the app
December 27, 2024

its good

AtoZ Bazaar
India
3 months using the app
October 1, 2024

Muy bien para resolver dudas en el momento que el cliente esta mirando la pagina web

Wood Addicts
Spain
Over 2 years using the app